Pro Axia Consulting: Global Support Services

Be One Solutions’ Global Support Center offers the highest service quality for your company’s SAP Business One solution. We provide ongoing, accessible and up-to-date service to ensure optimal performance of SAP Business One and its related Add-ons.

Strategically positioned for follow-the-sun support, anywhere in the world, our support teams utilize a broad spectrum of expertise and knowledge of local requirements and localized software.

Our global services team works together to ensure you receive coordinated post go-live support, development and enhancements for your worldwide operations. These services may include:

Support, maintenance and improvement of your business processes on SAP Business One application and its Add-ons
Development, design and support of SAP Add-Ons and Partners’ Add-Ons
Interfaces’ monitoring & maintaining on various SAP and non-SAP platforms
Support of customer business processes and help in deploying new features requests
Optimization of implemented structures, applications and processes
Development and implementation of new functions, reports and layouts
Applications upgrade support
Training for expert key users and new users

For maximum control and full transparency of customers open cases and budget, we provide:

Monthly support review calls management
Monthly activity reports, dashboards and support budget analysis
Support cases visibility for each customer on our customer’s portal